Last updated: January 1, 2026
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1. Introduction
This Privacy Policy describes how Live Call Support, operated by Scarborough Professional Services LLC (“we,” “us,” or “our”), collects, uses, and protects your personal information when you visit our website, call our support line, or otherwise interact with our services.
Live Call Support is an independent customer support service. We are not affiliated with, endorsed by, sponsored by, or connected to T-Mobile USA, Inc., Deutsche Telekom AG, or their subsidiaries. We provide third-party guidance and assistance to T-Mobile customers seeking help with common service questions.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information you provide directly
- Contact information — your name, phone number, and email address when you call us or fill out a form
- Service inquiry information — details about the issue you need help with, such as your wireless carrier, device type, and the nature of your question
- Payment information — if you choose to purchase paid services, we collect billing details through a secure third-party payment processor; we do not store full credit card numbers on our servers
Information collected automatically
- Device and browser information — IP address, browser type, operating system, device identifiers
- Usage information — pages visited, time spent on pages, links clicked, referring website
- Location information — approximate location based on your IP address
- Call data — phone number you call from, duration of call, time of call, call routing information
Information we do not ask for
We never ask for your T-Mobile account password, your full account PIN, or full credit card numbers over the phone unless you have explicitly initiated a paid service purchase.
3. How We Use Information
We use the information we collect for the following purposes:
- To provide independent customer support and respond to your inquiries
- To process payments for paid services you have explicitly authorized
- To improve our website, services, and customer experience
- To communicate with you about your inquiry or service updates
- To detect, prevent, and address fraud, security, or technical issues
- To comply with legal obligations and enforce our terms of service
- For internal analytics, training, and quality assurance purposes
4. Call Recording & Monitoring
Calls to our support line may be recorded or monitored for quality assurance, training, and dispute-resolution purposes. You will be notified at the start of any recorded call and have the option to decline by ending the call.
Recorded calls are retained for a limited period (typically 90 days unless required longer for legal or dispute-resolution purposes) and are stored securely with restricted internal access.
State law notice: Some U.S. states require all parties to a phone call to consent to recording. By continuing the call after the recording disclosure, you consent to the recording. If you do not consent, please end the call.
5. How We Share Information
We do not sell your personal information to third parties for monetary consideration. We share information only in the following limited circumstances:
- Service providers — we work with trusted vendors (call routing, payment processing, analytics, hosting) who process information on our behalf under strict confidentiality terms
- Legal compliance — when required by law, subpoena, court order, or to protect our legal rights
- Business transfers — in connection with a merger, acquisition, or sale of business assets, with notice to affected users
- With your consent — for any other purpose disclosed at the time you provide the information
We do not share your personal information with T-Mobile USA, Inc. or any wireless carrier without your explicit consent.
6. Cookies & Tracking
Our website uses cookies and similar technologies to remember preferences, analyze traffic, and improve user experience.
The categories of cookies we use:
- Essential cookies — required for the website to function properly
- Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
- Advertising cookies — used to measure ad performance and to enable conversion tracking with services like Google Ads
Most browsers allow you to control cookies through their settings. Disabling cookies may affect website functionality.
7. Third-Party Services
We use the following third-party services that may collect information about you:
- Google Ads & Google Analytics — for ad performance measurement and website analytics. See Google’s Privacy Policy.
- Call tracking and routing services — to manage incoming support calls
- Payment processors — to securely process any paid service transactions
- Web hosting and infrastructure providers — to host our website and services
Each of these services has its own privacy practices. We encourage you to review their policies.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods:
- Call recordings: 90 days (unless required longer for dispute resolution)
- Customer inquiry records: up to 2 years
- Payment records: as required by tax and accounting law (typically 7 years)
- Website analytics: aggregated and anonymized after 26 months
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access — request a copy of the information we hold about you
- Correction — request correction of inaccurate information
- Deletion — request deletion of your information, subject to legal exceptions
- Opt-out — opt out of marketing communications at any time
- Restriction — request restriction of processing in certain circumstances
To exercise any of these rights, contact us using the information in Section 14. We will respond within 45 days.
11. California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act:
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by businesses
- Right to correct inaccurate personal information
- Right to opt-out of the sale or sharing of personal information
- Right to limit the use of sensitive personal information
- Right to non-discrimination for exercising your privacy rights
We do not sell personal information as defined by the CCPA. To exercise your California rights, contact us at the email or address in Section 14.
12. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately and we will delete it.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy with a new “Last Updated” date at the top. For material changes, we will provide additional notice (such as an email notification or a banner on our website).
Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Operator: Scarborough Professional Services LLC
- Phone: (888) 774-0127
- Email: help@livecallsupport.online
- Mailing address: SCARBOROUGH PROFESSIONAL SERVICES LLC
152 US ROUTE 1, SCARBOROUGH, ME, 04074