Get in touch with us
The fastest way to reach Live Call Support is by phone. Real specialists are standing by to help.
Call us anytime during business hours
1 (888) 774-0127Open 7 days · 6 AM – 11 PM ET · Free to call
📞 Call NowOther ways to reach us
By Mail
Scarborough Professional Services LLC
152 US Route 1
Scarborough, ME 04074
Operating Live Call Support
Hours of Operation
7 Days a Week
6:00 AM – 11:00 PM ET
Including weekends and most holidays
What to expect when you call
- Average wait time is about 2 minutes
- Calls are answered by U.S.-based specialists, not bots or overseas centers
- You’ll be told upfront whether your situation is something we can help with directly or whether you’ll need to contact T-Mobile
- Calls may be recorded for quality assurance — you’ll be notified at the start of the call
- Most calls are resolved in 8–15 minutes
Common questions
Are you T-Mobile?
No. Live Call Support is an independent customer support service operated by Scarborough Professional Services LLC. We are not affiliated with T-Mobile USA, Inc. We help T-Mobile customers — but we are not T-Mobile.
Is there a cost to call?
It’s free to call us. Standard wireless carrier rates may apply. If your situation calls for a paid resolution service, we’ll explain the fee clearly before any charge — and you’ll only be billed if you explicitly agree.
What information should I have ready?
A short description of your issue is usually enough to get started. We’ll ask if anything else would be helpful. We never ask for your T-Mobile password, your full account PIN, or full credit card information.
What if I want to reach T-Mobile directly instead?
That’s totally fine. T-Mobile’s official customer service is available at 1-800-T-MOBILE or via t-mobile.com. Our service is just an independent option for users who prefer direct phone help with no menu mazes.
How do I exercise privacy rights (CCPA / data requests)?
Call us at 1 (888) 774-0127 or write to us at the mailing address above. Identify yourself as a California resident (or relevant jurisdiction) and describe the request. We will respond within 45 days as required by law.
How do I report a problem or give feedback?
Call us during business hours and let us know. Quality assurance is part of why we operate the way we do, and your feedback helps us improve.
Live Call Support is an independent service.
Live Call Support, operated by Scarborough Professional Services LLC, is an independent customer support service. We are not affiliated with, sponsored by, or endorsed by T-Mobile USA, Inc., Deutsche Telekom AG, or their subsidiaries. T-Mobile is a registered trademark of Deutsche Telekom AG.
Calling our number does not connect you to T-Mobile’s official customer service. For official T-Mobile support, call 1-800-T-MOBILE or visit t-mobile.com.
For more details about our service, see our About Us page, Privacy Policy, Terms of Service, and Full Disclaimer.