Last updated: January 1, 2026

Independent Service Disclaimer

This website and our phone support service are operated entirely by Scarborough Professional Services LLC, a private company. We are not a wireless carrier, an authorized retailer, an authorized dealer, an authorized agent, or a contractor of T-Mobile USA, Inc. or any of its affiliates.

Our specialists are employed by Scarborough Professional Services LLC and operate independently. They have no direct access to T-Mobile’s account systems and cannot make changes to your T-Mobile account on your behalf. Our role is to provide independent guidance, walk you through common issues, and help you understand your next steps.

Who You’re Calling

Trademark & Brand Use

“T-Mobile” is a registered trademark of Deutsche Telekom AG. All other trademarks, service marks, trade names, product names, and logos appearing on our website or in our materials are the property of their respective owners.

Our use of the T-Mobile name on this website is purely descriptive — to identify the customers we serve — and is permitted under the doctrine of nominative fair use. We do not use T-Mobile’s logo, magenta brand color, slogans, or any visual identity that would suggest affiliation.

If you believe any content on our website infringes a trademark or other intellectual property right, please contact us at legal@helplineconnect.example.

Information Accuracy Disclaimer

The information provided on our website and during our phone support is offered in good faith and based on publicly available information, industry knowledge, and our specialists’ training. However:

• We make no representations or warranties regarding the accuracy, completeness, reliability, or timeliness of any information provided
• Wireless carrier policies, plans, pricing, and procedures change frequently and may not match the information we provide at any given moment
• Our guidance is not a substitute for direct communication with T-Mobile or other authorized representatives
• You should always verify critical information directly with T-Mobile before making important decisions

No Professional Advice

Information provided through our Services is for general informational purposes only and does not constitute:

• Legal advice
• Financial or accounting advice
• Tax advice
• Engineering or technical certification
• Authorized carrier representation

For matters requiring professional expertise, please consult a qualified professional in the relevant field.

Service Fees Disclosure

It is free to call our support line. Standard call rates from your wireless carrier may apply.

Some specialized resolution services may carry a fee. All fees are disclosed clearly before any charge is made and require your explicit consent. You will never be charged without first agreeing to the specific fee and service in question.

We do not charge for general inquiries, basic guidance, or directing you to the appropriate resource.

External Links

Our website may contain links to third-party websites, including but not limited to t-mobile.com. These links are provided for your convenience and reference only. We do not endorse, control, or assume responsibility for the content, privacy practices, or services of any third-party websites.

No Guarantee of Resolution

While our specialists work in good faith to assist with your situation, we cannot guarantee that any specific issue will be fully resolved through our Services. Many wireless service issues require action that only T-Mobile can take through their authorized channels. In such cases, we will explain the situation and direct you to the appropriate next step.

Recording and Monitoring

Calls to our support line may be recorded or monitored for quality assurance, training, and dispute resolution purposes. You will be notified at the start of any recorded call. If you do not consent to recording, please end the call.

Limitation of Liability

The use of our Services is at your own risk. To the maximum extent permitted by law, Scarborough Professional Services LLC, its officers, directors, employees, and affiliates shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from or related to your use of our Services or reliance on any information provided.

For complete limitation of liability terms, see our Terms of Service.

Changes to This Disclaimer

We may update this Full Disclaimer from time to time. Material changes will be reflected by an updated “Last Updated” date at the top of this page. Your continued use of our Services after changes are posted constitutes acceptance of the revised disclaimer.

Contact Us

If you have questions about this disclaimer or our independent status, please contact us:

• Operator: Scarborough Professional Services LLC
• Phone: (888) 774-0127
• Email: wilkinsonhugo563@gmail.com
• Mailing address: SCARBOROUGH PROFESSIONAL SERVICES LLC
  152 US ROUTE 1, SCARBOROUGH, ME, 04074